SHIPPING POLICY

At Arqive, we aim to deliver your order as quickly and safely as possible. Please review the shipping options, costs, and estimated delivery timeframes below before placing your order.

DISPATCH TIME

  • Orders are processed and dispatched within 1–3 business days from the date your order is placed.
  • Dispatch times exclude weekends and public holidays.
  • During peak sale periods or promotional events, dispatch times may be slightly extended.

Tracking Your Order

·       Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel. For any enquiries please email us at contact@arqive.com.au and we will get back to you within 24hours. 

AUSTRALIA (DOMESTIC SHIPPING)

Standard Shipping

  • Delivery Time: 2–8 business days
  • Cost: $10.00
  • Free Standard Shipping:
    • Orders $100.00 and over

Express Shipping

  • Delivery Time: 1–4 business days
  • Cost: $20.00
  • Free Express Shipping:
    • Orders $160.00 and over

NEW ZEALAND

Standard International Shipping

  • Delivery Time: 6–27 business days
  • Cost: $20.00 flat rate

INTERNATIONAL SHIPPING (ALL OTHER COUNTRIES)

Standard International – Flat Rate

  • Delivery Time: 6–27 business days
  • Cost: $30.00

DUTIES & TAXES

All shipping rates include duties and taxes. You will not be charged any additional fees upon delivery.

SHIPPING AVAILABILITY

If your country does not appear as available for shipping at checkout, please email us at contact@arqive.com.au and we will do our best to assist you.

IMPORTANT SHIPPING INFORMATION

  • All delivery timeframes are estimates and begin once your order has been dispatched.
  • Business days exclude weekends and public holidays.
  • Delivery times may vary due to customs processing, courier delays, or peak sale periods.
  • Once your order has been dispatched, Arqive is not responsible for delays caused by shipping carriers.

ORDER RESPONSIBILITY

  • Please ensure your shipping address is entered correctly at checkout.
  • Arqive is not responsible for parcels delivered to incorrect addresses provided by the customer.

CLICK & COLLECT:

Click & Collect is currently not available