PRIVACY POLICY

This Privacy Policy describes how Arqive (“we”, “us”, “our”) collects, uses, discloses, and stores your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when you visit or make a purchase from arqive.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

Device Information

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also collect information about how you browse the Site, including the pages or products you view, referral sources, and interactions with the Site.

This information is referred to as “Device Information.”

Device Information is collected using the following technologies:

  • Cookies – data files placed on your device or computer that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log files – track actions occurring on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

Order Information

When you make or attempt to make a purchase through the Site, we collect certain personal information including:

  • Name
  • Billing address
  • Shipping address
  • Payment details (including credit card information, processed securely by third-party payment providers)
  • Email address
  • Phone number

This information is referred to as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information, as defined under the Privacy Act 1988.

HOW WE USE YOUR PERSONAL INFORMATION

We collect and use your Personal Information for purposes reasonably necessary to conduct our business, including to:

  • Process and fulfil orders (including payment processing, shipping, and order confirmations)
  • Communicate with you about orders, enquiries, or customer support
  • Verify identity and prevent fraud or unauthorised transactions
  • Improve and optimise our Site and customer experience
  • Conduct analytics, research, and marketing activities
  • Provide marketing communications where you have consented or where permitted by law

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your Personal Information to third parties for the purposes outlined above, including:

We may also disclose Personal Information where required or authorised by law, including to comply with legal obligations or protect our legal rights.

OVERSEAS DISCLOSURE

Some of the third parties we use (such as Shopify and Google) may store or process Personal Information outside Australia, including in Canada and the United States.

Where Personal Information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle the information in a manner consistent with the Australian Privacy Principles.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide targeted advertisements or marketing communications that may be relevant to you.

You can opt out of targeted advertising using the following links:

You can also opt out via the Digital Advertising Alliance:
http://optout.aboutads.info/

COOKIES

We use cookies to enhance your browsing experience and analyse site traffic. You may choose to disable cookies through your browser settings; however, some parts of the Site may not function correctly.

YOUR RIGHTS (AUSTRALIAN PRIVACY PRINCIPLES)

Under the Australian Privacy Act 1988, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, out-of-date, or incomplete personal information
  • Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us using the details below.

DATA RETENTION

We retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations, unless you request its deletion.

SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure by using secure systems and trusted third-party providers.

COMPLAINTS

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated version will be published on our Site.

MINORS

The Site is not intended for individuals under the age of 16 years.

CONTACT US

For questions, access requests, corrections, or privacy complaints, please contact:

Arqive
Email: contact@arqive.com.au